Client: Highland Grains – Regional Grain Processor
Location: Nairobi, Kenya
Type: Mid-sized food processor (container-scale)
Industry Term: Processor
Use Case: Secure consistent supply of wheat and maize to support scaling production and reduce trade friction
Background
This Nairobi-based processor produces wheat flour, maize meal, and animal feed blends for B2B wholesale and packaged food manufacturers. With an annual input volume of 150–200 containers, the company needed to expand its sourcing capacity and ensure reliable delivery to keep pace with growing demand.
Challenges Before Nowexo
- Inconsistent grain quality impacted milling efficiency
- Shipping delays from port congestion and fragmented logistics
- No backup suppliers to hedge route disruptions or price shocks
- Upfront payments strained inventory planning
- Documentation delays caused customs penalties and slow clearance
The procurement team was overstretched, managing 4–6 suppliers with limited visibility and leverage.
What We Did with Nowexo
- Precision Sourcing & Partner Matching: Connected the client with vetted suppliers from India, Kazakhstan, and Eastern Europe, based on grain grade, yield, and lead times
- Structured RFQs & Landed Offers: Delivered container-ready offers with full specs, CIF pricing, and delivery commitments — eliminating negotiation guesswork
- End-to-End Logistics & Execution: Managed shipping, customs, and inland transport, including reroutes during Red Sea volatility to ensure on-time arrivals
- Flexible Financing: Secured Net-30 terms on 50% of monthly grain volume, easing cash flow and enabling better inventory planning
- Full Documentation Support: Provided COA, B/L, phytosanitary, and regulatory documents — ensuring port clearance with no compliance gaps
Results
- Late deliveries reduced from 2–3/month to 0–1/month
- Rejected input lots fell from 6–8% to under 2%
- 50% of volume moved to Net-30 terms
- Internal admin time dropped from ~4–5 hours to under 1 hour per order
- Customs delays nearly eliminated
Client Quote
“With Nowexo, we finally stopped scrambling to fix broken trades. We get offers that fit, deliveries that land, and paperwork that clears. It’s a reliable engine for our supply chain.”
— COO, Highland Grains
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